How it works          103, High Street, Eton, Berkshire, SL4 6AF                             

We repair the item

Payment and return

1) If  your questions aren’t fully answered here give please call 01753 862824  Opening hours 10.30-5.30 Mon - Friday, 11.30-4.30 Sunday. We are open Saturday by appointment only.  Or send an email see “Contact us”.   If it is hard to describe the problem you have it would be helpful if you can send us a small photo ( choose smallest size in your camera menu ) prefer .jpg or jpeg or .pdf.    Personal callers are always welcome - please refer to "How to find us".

2) Write a letter with your name & address and  phone number.  If you give a cell phone number you will receive a text. Please take care if you hand type/write the address details.   Describe the problem to rectify and any preferences.  Let us know if you think your item has a value in excess of £500.00.  Please advise us if you intend to resell the item after repair.  Enclose the letter with your parcel containing your item to be repaired.  

A)   Your local Post Office will offer you a number of solutions.  Although the service is more expensive we recommend Next Day as it is both secure and Insured.  Any other tracked system is also a good idea.   Use non tracked only if you are using a Main Post Office, or if prepared to take the risk of the parcel going astray. Do not send on a Friday.

B)  Overseas mailings - It is imperative that the outside of the parcel clearly states that the contents are item(s) for Repair and Return to Sender  so no duty falls due. We recommend UPS  for high value items, as their UK depot is local to us.

3) On receiving your parcel & after examination of the job, we will either phone or text message (SMS) you or send  an e-mail if you include your email address on your letterhead, acknowledging safe receipt and our quotation(s) for repair, and deal with any matters arising.   We will not proceed without your confirmation that the price is ok.   If in doubt please call  or email us if you are concerned about safe receipt of the parcel.

4) We will undertake the work following the philosophy of the best match possible. ( We cannot guarantee a perfect match ) All work is carried out by hand by traditionally trained and experienced craftsmen.  We require around 12-18 working days*.  However, if urgent  please advise us of this both in your phone call and letter accompanying the item.   We will advise you then of our best turnaround date, from quotation acceptance. If possible we will take your paycard details. We operate a secure system under the terms of the issuers of cards.

5) When we are ready to return to you we will  adivise you,and if not already supplied request your payment card details, for the previously agreed amount, plus return P&P. ( We use  the Next Day insured service for convenience.   Please advise if you will take responsibility for an alternative service if  that is your preference.  There will be a insurance surcharge if we have been advised of a value greater than £500.00.  With some repairs or refurbishments the final price may not be known until the work has been carried out - but we would have advised you of this earlier. There is a £3 surcharge for payments by cheque.